Return & Refund Policy

At PurePixel LLC, we want every pet owner to feel confident when choosing products for their companions. If your purchase does not meet your expectations, our customer care team is here to help with a simple and transparent return process.

30-Day Return Window

You may request a return within 30 days from the date your order is delivered.

To qualify for a return:

• The item must be unused and in its original condition.
• The product must include all original packaging, accessories, manuals, and included items.
• The order number or proof of purchase must be provided.
• The return request must be approved by our customer service team before sending the product back.

Returns sent without prior authorization may not be accepted.

Items Not Eligible for Return

For health, hygiene, and safety reasons, certain pet products cannot be returned if they have been:

• Used by a pet
• Opened or removed from sealed packaging
• Customized or personalized
• Damaged after delivery due to improper use
• Missing original packaging or accessories

Gift cards, clearance items marked as final sale, and products specifically excluded at the time of purchase are also not eligible for return.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide:

• Order number
• Description of the issue
• Photos or videos showing the problem

After review, PurePixel LLC will provide an appropriate solution, which may include replacement, store credit, or refund.

Return Shipping Responsibility

For customer preference returns (such as ordering the wrong size, changing your mind, or no longer needing the item):

• The customer is responsible for return shipping costs.

For defective, damaged, or incorrect orders:

• PurePixel LLC will cover reasonable return shipping costs after approval.

Refund Processing

Once your return is received and inspected, we will send a confirmation email regarding the refund status.

Approved refunds will be processed within:

3–7 business days

after approval.

Your bank or payment provider may require additional processing time before funds appear in your account.

Refunds will be issued to the original payment method used during checkout.

Return Address

Approved returns should be shipped to:

PurePixel LLC
615 Antioch Road
Pontotoc, MS 38863
United States

Please contact our support team before shipping any return.

Contact Information

PurePixel LLC Customer Support

Email:
service@purepixelLL.com

Phone:
+1 601-520-9775