At PurePixel LLC, we understand that timely delivery is an important part of your shopping experience. We work with reliable logistics partners, including DHL and local delivery partners, to ensure your pet products arrive safely and efficiently.

This Shipping Policy explains our order processing procedures, delivery timelines, shipping costs, and related information.

Order Processing Time

All orders placed through PurePixel LLC are carefully reviewed and prepared before shipment.

Processing Time: 1–3 Business Days

During this period, we:

• Verify payment information
• Prepare and inspect products
• Package orders securely
• Arrange shipment with our delivery partners

Orders placed after business hours, on weekends, or during public holidays will begin processing on the next business day.

Shipping Methods & Delivery Times

PurePixel LLC ships orders through DHL and its authorized delivery network partners.

Standard Delivery

Carrier: DHL / DHL Delivery Partners

Estimated delivery time:

5–8 Business Days

Delivery time begins after the order has been processed and shipped.

Extended Delivery Areas

For certain locations, including remote areas, rural addresses, Alaska, Hawaii, or regions requiring additional transportation handling:

Estimated delivery time:

7–12 Business Days

Additional delivery time may apply depending on carrier availability and destination accessibility.

Shipping Coverage

PurePixel LLC currently provides shipping services within:

• United States Mainland
• Alaska
• Hawaii

Some remote locations may require additional delivery arrangements.

Shipping Fees

Shipping charges are calculated based on:

• Package size
• Product weight
• Delivery location
• Carrier service availability

The exact shipping fee will be displayed during checkout before payment is completed.

Orders with special shipping requirements may require additional charges. Customers will be contacted before shipment if additional approval is needed.

Shipment Tracking

Once your order has been shipped, PurePixel LLC will send a shipping confirmation email containing your tracking number.

Please allow:

24–48 hours

for tracking information to become available in the carrier system.

You may use the tracking number to monitor:

• Shipment progress
• Estimated delivery date
• Delivery confirmation

Delivery Delays

While PurePixel LLC and our logistics partners work hard to maintain reliable delivery schedules, some delays may occur due to circumstances beyond our control, including:

• Severe weather conditions
• Carrier network interruptions
• Incorrect or incomplete shipping information
• Public holidays
• High-volume shipping periods
• Address accessibility issues

If your order experiences an unexpected delay, please contact our customer support team and we will assist with tracking updates.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify:

• Recipient name
• Street address
• Apartment/unit number
• City
• State
• ZIP code
• Phone number

PurePixel LLC is not responsible for delays or failed deliveries caused by incorrect address information provided by the customer.

Lost or Missing Packages

If tracking information shows that a package has been delivered but you have not received it, please:

1. Check your delivery location and surrounding areas.
2. Contact household members or neighbors.
3. Contact the carrier for additional delivery information.
4. Contact PurePixel LLC customer support if the issue remains unresolved.

We will work with the carrier to investigate delivery issues whenever possible.

Customs, Duties & Taxes

For orders shipped within the United States:

• Customers do not need to complete customs clearance.
• No import duties are charged.

For any future international shipments:

Customers may be responsible for applicable customs fees, taxes, or import charges required by local authorities.

Contact Information

If you have any questions regarding shipping, please contact us:

PurePixel LLC

615 Antioch Road
Pontotoc, MS 38863
United States

Email:
service@purepixelLL.com

Phone:
+1 601-520-9775

Customer Service Hours:

Monday – Friday
9:00 AM – 6:00 PM (Central Time)